Yes. Request the return from the retailer first. Use the return method, location, packaging requirements and deadline provided for that specific item. DROP handles the physical trip, not the return authorization.
Can I add more than one return?+−
Yes. There is no fixed return-count limit in a DROP request. Keep each eligible item paired with its own instructions. The quote and vehicle needs depend on the quantity, size, weight, locations and handling involved.
Can DROP take my return to a drop box or locker?+−
Not at the moment. DROP takes returns only to authorized staffed return counters, such as a carrier store counter, offered for that specific return. Follow the exact options in your retailer account. QR codes must go to a location equipped and authorized to process them.
How will I know where my return is?+−
My DROPs brings the trip status and DROP PROOF record together. While your courier is on the way, the live map shows their position and when it was last updated.
Does DROP issue my merchandise refund?+−
No. The retailer determines eligibility and issues the merchandise refund under its policy. DROP PROOF documents the courier’s handoff and any available confirmation; it is not a guarantee that the retailer will approve or issue a refund.
What happens if a pickup or return cannot be completed?+−
Open the order and email support. Unresolved location or return issues are flagged before the item is left anywhere else. Support is by email, not live chat.
